Client Manager


Location: Shanghai,

Posted At: 23/05/2023

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TSI is now hiring a Client Manager to join our growing Insights and Strategy team.

In this position, you will be a native English speaker with experience in conducting market research, and be a strong project manager and leader that can push multiple project deliverables while “owning” the project delivery aspect of the business, with the support and guidance of senior management.

Key responsibilities:

  • Develop and lead client engagements through designing, executing, and presenting analytic and strategic studies to meet clients’ research and brand strategy objectives
  • Ensure proactive insights and action-oriented solutions are delivered to clients
  • Lead and develop a project team/work collaboratively to deliver against client commitments
  • Respond to client project briefs through rigorous analysis, grounded implications, and actionable recommendations
  • Assist with writing and proof-reading English language communications and deliverables


  • Bachelor’s degree
  • Native English speaker and high attention to detail – this role will involve writing and proof-reading English language content for English-speaking clients around the world
  • Strong verbal and written communication skills
  • 2-5 years experience within a market research/insights agency, brand consultancy, in-house insights/research team, or similar
  • Experience in at least one of the qualitative or quantitative primary research methods. Experience in both is preferred.
  • Proven client management experience
  • Some Mandarin level preferred


The Silk Initiative (TSI) is an insights, strategy, innovation and design agency working across Asia, with headquarters in Shanghai and offices in Singapore and Australia. Having both an Insights and Strategy team and an Innovation and Design team means we help our clients grow through our approach of “Data In, Assets Out, Measurable Results.”

TSI is a dynamic team of experts from around the world, working with cutting-edge tools to understand consumers and innovate for them. We pride ourselves on having a positive work environment with high employee satisfaction. Our beautifully designed Xuhui office encourages the creativity, collaboration, and expertise we bring to each engagement.

The Silk Initiative (TSI) is committed to providing a safe, inclusive, and positive working environment for all. We want our people to feel like they belong, and that they are treated fairly, with dignity and respect. At TSI, our workforce reflects the diversity of the communities in which we work. We also remain committed to supporting under-represented groups across a wide range of segments, including employees, suppliers, and customers.

As of March 2023, TSI is now part of the Hotspex group. This makes us a global agency with offices in Toronto and London.

Benefits include:

  • Competitive salary
  • Attractive year-end bonus structure
  • Flexible work-from-home policy
  • Excellent career growth
  • Company offsites
  • Upskilling training
  • Work travels

How To Apply

If interested, please email Andrew Cameron your CV and cover letter at In your cover letter please include the word “empathy.”